<h3 id="where-do-you-ship">Where do you ship?</h3>We ship domestic (USA) using USPS or UPS if expedited shipping is purchases. We also ship international using DHL.&#xA0; <h3 id="how-long-does-shipping-take">How long does shipping take?</h3>Please allow 1-4 business days to pack your orders. &#xA0;Domestic standard rates will ship via USPS from our warehouse in California. &#xA0;International orders will ship via DHL Express. &#xA0; <h3 id="how-do-i-track-my-order">How do I track my order?</h3>You will receive tracking info via email when your order ships. If you do not receive an email, please check your spam or feel free to reach out. You can also login above to get tracking information.&#xA0;Shipping costDomestic shipping is $8.50. Free shipping over $200 on domestic orders. $30 expedited shipping on domestic orders.&#xA0;International orders shipping costs:&#xA0;Australia- $22Middle East- $35Canada/Mexico- $20Everywhere else- $25-$35If you live in a more rural area that DHL deems harder to access, there may be additional shipping costs. Should this be the case, we will reach out to you with your options.&#xA0;Customers are responsible for duties and taxes owed in their respective countries. &#xA0;DHL will reach out to collect taxes and duties if applicable. If the customer is not able to be located, or the package is refused as a result of failure to pay duties and customs fees, the package will be destroyed per DHL&apos;s policy. We are not responsible for any packages that have been unclaimed, refused or destroyed and will not be able to provide refunds in this case.&#xA0;

Shipping

<h3 id="return-refund--exchange-policy">Return, refund &amp; exchange policy</h3>We want you to love your RAT BOI wears. I<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">f you aren&#x2019;t fully satisfied, please initiate a return within 15 days of the&#xA0;<span style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; text-decoration-thickness: initial;">delivery&#xA0;date of your item.&#xA0; We gladly accept returns and exchanges for any new and unused items (excluding personal items*) purchased at full price, unless otherwise specified. Items obtained with a bundle discount are eligible for exchange or store credit only. Sale items cannot be returned or exchanged.A gentle reminder to exercise caution with makeup, deodorant, etc., during clothing try-ons, as we can only accept returns for items in unworn, unused condition, exactly as they were received. Any unauthorized returns or items sent back in unsellable conditions which include, but are not limited to, deodorant stains, pet hair, missing tags, and odor/fragrance, are subject to rejection upon processing and no refund, exchange, or store credit will be issued.&#xA0;RAT BOI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.*Personal ItemsAll underwear are considered personal items. For sanitary reasons, we are not accepting returns exchanges or refunds on any personal items. Bras and camis are eligible for return or exchange so long as they are unworn, sellable condition with all original tags still attached.&#xA0;<a href="https://ratboi.com/apps/redo/account/login" rel="noopener noreferrer" target="_blank">INITIATE A RETURN</a> <h3 id="can-i-returnexchange-items-if-i-change-my-mind">Can I return/exchange items if I change my mind?</h3>We accept returns or exchanges on all items purchased at full price with the exception of underwear bottoms, which are considered final sale for sanitary reasons. Items purchased using a bundle discount or coupon code are eligible for exchange or return for store credit only. Returns are only available for US orders.&#xA0;<a href="https://ratboi.com/apps/redo/account/login" rel="noopener noreferrer" target="_blank">INITIATE A RETURN</a> <h3 id="do-you-offer-refunds">Do you offer refunds?</h3>We offer refunds on returns of items purchased at full price that have been unworn and still have the original tags attached. Refunds may only be issued on items that are in resealable condition that that comply with our <a href="https://ratboi.com/pages/return-policy">return policy</a>. Any unauthorized returns or items sent back in unsellable conditions which include, but are not limited to, deodorant stains, pet hair, missing tags, and odor/fragrance, are subject to rejection upon processing and no refund, exchange, or store credit will be issued.&#xA0; <h3 id="can-i-return-a-sale-item">Can I return a sale item?</h3>All items purchased using a bundle discount are eligible for exchange or return for store credit only. Items purchased during site wide sales (including but not limited to Black Friday) specified as final sale are considered final sale. &#xA0;Final sale items cannot be returned or exchanged. I purchased free returns + package protection at check out, what does that mean?By adding free returns + package protection, you&#x2019;re covered if your order isn&#x2019;t quite what you expected. You can submit a return at no cost (return shipping typically runs $8&#x2013;$12) so this ensures your refund won&#x2019;t have shipping deducted.Package protection also covers lost or missing deliveries. If your package is marked delivered but can&#x2019;t be located, you can file a claim through our return portal for a replacement. If the item is no longer in stock, we&#x2019;ll issue a refund to your original payment method or offer store credit. Please allow 3-5 business days for our team to contact you on your claim request.If you do not purchase free returns + package protection at check out you can still return your item but you would be responsible for return shipping cost.&#xA0;

Returns & exchanges

From time to time, we do offer promotions to our email and text subscribers. First time customers/subscribers to our email/sms list get a discount code to use on their first order that must be used within 7 days of receiving the code. I submitted a r

<h3 id="isPasted">Do you offer Discounts?</h3>From time to time, we do offer promotions to our email and text subscribers. First time customers/subscribers to our email/sms list get a discount code to use on their first order that must be used within 7 days of receiving the code.&#xA0; I submitted a review and haven&apos;t received a code.Thank you for reviewing your last purchase! It can take a few business days to receive the code in your inbox. They do like to end up in the spam inbox so double check there!&#xA0; <h3 id="isPasted">I have a discount code but it is not working.&#xA0;</h3>This can happen if you are trying to apply a discount code to bundled discount items in your cart. Unfortunately our site does not allow for multiple discounts to be applied to a cart. This can also happen if your coupon code is expired. Most coupon codes expire within 7 days of being sent. If you need further help with your discount code, please reach out to <a href="mailto:info@ratboi.com">our team</a>.&#xA0;<h3 id="isPasted">My bundle discount is not working.</h3>Please note that discounts or coupon codes cannot be combined with any other discounts or bundle pricing so if there is already a discount applied to your order that may be the issue!If your bundle discount is not showing up in your cart or checkout page, please try to <a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="noopener noreferrer" target="_blank">clear your browser cache</a> and retry your order.<a href="mailto:info@ratboi.com">Let us know</a> if you are still having trouble and we can troubleshoot this for you!

Discounts

Information about order changes and cancellations.

<h3 id="can-i-change-my-order">Can I change my order?</h3>Our customer service team does our best to accommodate changes to your shipping address, size, or items within your order prior to shipping your items. &#xA0;While we make every effort to accommodate such changes, we cannot guarantee responsibility for alterations made prior to shipping. Once your items have been shipped, any returns or exchanges are subject to our established <a href="https://ratboi.com/pages/return-policy">return policy</a>. We are not responsible for orders shipped to the incorrect address due to an incorrect address being inputted at checkout. &#xA0;For any adjustments needed in your order, please promptly reach out to our <a href="mailto:info@ratboi.com">customer service team</a> as soon as possible. <h3 id="can-i-cancel-my-order">Can I cancel my order?</h3>For any order cancellation requests, please reach out to our <a href="mailto:info@ratboi.com">customer service team</a> as soon as possible. Once orders are shipped, they are subject to our established<a href="https://ratboi.com/pages/return-policy"> return policy</a>.&#xA0;

Changes & cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>Rat boi accepts payments via all major credit cards, PayPal, apple pay, and Shop pay interest free installments.&#xA0; <h3 id="do-you-offer-afterpay-or-shop-pay">Do you offer Afterpay, or Shop Pay?</h3>GET IT NOW, PAY LATER For orders over $50.00, select installments at checkout to split your purchase into 4 interest-free payments via our partner, shop pay.No fees, ever. &#xA0;No impact on your credit score. <h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3>Once we receive your return, please allow 5-10 business days for our team to process your return and to see funds on your bank statement. Return shipping for refunds to the original payment method will be deducted from your return. Return shipping for domestic exchanges or returns for store credit is free.&#xA0;A gentle reminder to exercise caution with makeup, deodorant, etc., during clothing try-ons, as we can only accept returns for items in unworn, unused condition, exactly as they were received. Any unauthorized returns or items sent back in unsellable conditions which include, but are not limited to, deodorant stains, pet hair, missing tags, and odor/fragrance, are subject to rejection upon processing and no refund, exchange, or store credit will be issued.&#xA0;RAT BOI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. <h3 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h3>Our <a href="https://ratboi.com/apps/redo/account/login">return portal</a> allows customers to return or exchange items that were gifted to them - no gift receipt necessary.&#xA0;

Payment

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3>We offer digital <a href="https://ratboi.com/products/rat-boi-gift-card">gift cards</a> ranging from $25 - $300. Gift cards allow your loved ones to choose their favorite products or their specific size. Digital gift cards are delivered by email and contain instructions to redeem them at checkout. &#xA0;If you would like to purchase a RAT BOI gift card for a loved one, simply select &quot;I want to send this item as a gift&quot; and enter the recipient&apos;s information.&#xA0;<a href="https://ratboi.com/products/rat-boi-gift-card">SHOP GIFT CARDS</a><h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3>Gift cards do not expire. <h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>Gift cards are final sale and ineligible for exchange for cash.&#xA0;

Ordering

Shipping

Returns & exchanges

Discounts

Changes & cancellations

Payment

Gift cards